Help & FAQs
Welcome to Furnia
Whether you're placing your first wholesale order or working with us on an ongoing basis, we're here to make sourcing furniture simple, reliable, and efficient. Below you'll find answers to the most common questions about wholesale accounts, products, orders, payments, shipping, returns, and customer support.
What is Furnia?
Furnia is a furniture wholesale company serving furniture retailers, distributors, and businesses across the United States.
We offer a wide selection of living room, dining room, bedroom, kids' room, and home décor products designed for wholesale buyers.
Who can purchase from Furnia?
Furnia primarily serves wholesale customers, including furniture retailers, distributors, interior designers, and other businesses.
How do I start shopping?
You can browse our collections and product catalog at any time.
To view wholesale purchasing options and place an order, you may need to sign in to your Furnia account.
Do I need an account to place an order?
Yes. Wholesale purchasing requires a Furnia account.
If you do not have an account yet, please contact our sales team to request access.
Where can I view your collections?
You can explore our latest collections through the website or browse our annual catalogs for additional product information and inspiration.
Wholesale Accounts
How do I create a wholesale account?
Please contact our sales team with your business information. Our team will assist you with account setup and wholesale access.
Why can't I see the wholesale price?
Wholesale pricing is available to approved and signed-in customers.
If you have an account but cannot see your pricing, please make sure you are signed in with the correct account or contact our sales team.
Can I place a container order?
Yes. Furnia works with wholesale customers on larger container orders.
If you're interested in container purchasing, contact our sales team for product selection, volume planning, availability, and shipping information.
Can I mix different products in one container?
Container orders can be planned according to product availability and container capacity.
Please contact our sales team to discuss your requirements and create the most efficient container load.
Can I purchase products for my furniture store?
Absolutely. Furnia works with furniture retailers and wholesale buyers looking to expand their product assortment.
Our team can assist you with product selection, availability, and wholesale purchasing.
Products & Pricing
Where can I find product dimensions?
Product dimensions are provided on the individual product pages whenever available.
Please review the product specifications before placing your order.
Are the colors shown on the website accurate?
We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your screen, lighting, and device settings.
Are all products currently in stock?
Product availability can change frequently.
A product displayed on the website may become unavailable due to inventory changes or ongoing wholesale orders. For large purchases, we recommend confirming availability with our sales team before placing your order.
Do you offer new collections?
Yes. Furnia regularly introduces new collections and products.
Visit our website and catalogs to discover our latest designs.
Do you offer clearance products?
Yes. Selected products are available through our Clearance collection.
Clearance availability is limited and may change without notice.
Orders & Payments
How do I place an order?
Once you have access to your wholesale account, you can select the products you wish to purchase and proceed through the ordering process.
For larger or special orders, our sales team can also assist you directly.
Can I modify my order after placing it?
Order changes depend on the status of your order.
If you need to make a change, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed or shipped.
What payment methods do you accept?
Available payment methods may vary depending on your account and order type.
For questions regarding payment options for wholesale orders, please contact our sales team.
When will my order be processed?
Orders are processed after the required order and payment information has been confirmed.
Processing times may vary depending on product availability and order size.
Can I place a large wholesale order directly with your sales team?
Yes.
For large orders, container orders, or orders requiring special planning, we recommend contacting our sales team directly.
Shipping & Delivery
Where does Furnia ship?
Furnia serves wholesale customers throughout the United States.
Shipping arrangements may vary depending on the order size, destination, and shipping method.
How long does delivery take?
Delivery times depend on product availability, order size, destination, and the selected shipping method.
For current delivery estimates, please contact our sales team before placing your order.
Do you offer fast delivery products?
Yes. Selected products are marked as Fast Delivery on the website.
Fast Delivery availability is subject to current inventory.
How can I track my order?
If tracking information is available for your shipment, it will be provided once your order has been dispatched.
For assistance with an order, please contact our customer service team.
Do you offer container shipping?
Yes. Furnia works with wholesale customers on container orders.
Our team can assist with product selection, container planning, loading, and shipping arrangements.
Can you ship to my warehouse?
Shipping options depend on the destination and order requirements.
Please provide your delivery address when requesting a shipping quote so our team can determine the available options.
Returns, Damages & Issues
What is Furnia's return policy?
Furnia currently offers a 30-day return period for eligible products.
Returned items must generally be in the same condition in which they were received and in their original packaging.
Please review our full Refund Policy before requesting a return.
How do I request a return?
Please contact our customer service team before sending any product back.
Unauthorized returns may not be accepted.
What should I do if my furniture arrives damaged?
Please inspect your order as soon as it arrives.
If an item is damaged, defective, or incorrect, contact us immediately and provide photographs and relevant order information so our team can evaluate the issue.
What information should I provide for a damaged item?
To help us resolve the issue quickly, please provide:
- Your order number
- Product name or SKU
- Photos of the product
- Photos of the packaging
- A description of the damage or issue
Are clearance or sale items returnable?
Certain sale or clearance items may have different return conditions.
Please confirm the applicable return terms before purchasing.
Can I exchange a product?
If an exchange is required, please contact our customer service team.
Exchange availability depends on the product and current inventory.
Assembly & Product Information
Do Furnia products require assembly?
Some products may require assembly.
Assembly requirements vary by product. Please review the product information or contact our team if you need clarification before purchasing.
Do you provide assembly instructions?
Assembly instructions are provided with applicable products.
If you cannot locate the instructions for your product, please contact our customer service team.
What should I do if I am missing hardware or parts?
Please contact us with your order information and identify the missing part.
Our team will assist you in finding a solution.
Can I get additional product information before ordering?
Yes.
If you need additional dimensions, product details, photos, availability information, or other specifications, contact our sales team before placing your order.
Contact & Support
How can I contact Furnia?
For general questions, wholesale inquiries, orders, or customer support, you can contact our team by email or phone.
Email: b2b@furnia.com
New Jersey
535 North Midland Ave
Saddle Brook, NJ 07663
+1-973-500-2810
Illinois
1904 Indian Boundary Road
Melrose Park, IL 60160
+1-708-223-0448
What are your showroom hours?
New Jersey Showroom
Monday – Saturday: 10:00 AM – 7:00 PM
Chicago Showroom
Monday – Saturday: 10:00 AM – 6:00 PM
Can I visit a Furnia showroom?
Yes. Furnia has showroom locations in New Jersey and Illinois.
We recommend contacting our team before your visit if you are planning a wholesale purchase or need to review specific products.
Still Have Questions?
Can't find the answer you're looking for?
Our team is here to help.
Contact Furnia Wholesale
Email: b2b@furnia.com
More Than a Sofa. More Than Furniture.
Furnia Furniture Wholesale
